Website Info & FAQs

Creating an Account

1. Navigate to the “Store” by clicking on the gray bar at the top of any page on our website.
2. Click on the “View all reports and information” graphic in the light blue column at the top of the page.
3. Select “Login.”
4. Click on the option, “Do you want to create an account?”
5. Enter your account and contact details. Required fields are clearly marked in bold.
6. Click the “Create Account” button to finalize your registration.

Logging In as a Registered Customer

1. Click “Store” located on the gray bar at the top of any page.
2. Click on the “View all reports and information” graphic at the top of the light blue column.
3. Select “Login.”
4. Enter your account name and password in the designated fields.
5. Click “Login” to access your account.

Alternate Login Method:
For the new CKC Store, you don’t need to log in right away. If you’re purchasing products, login will only be required at checkout. For reports, you’ll need to log in before accessing that section. Once prompted, simply follow the steps above to log in.

Requesting a Forgotten Password

1. Click “Store” on the gray bar at the top of any page.
2. Click “View all reports and information” at the top of the light blue column.
3. Click “Login.”
4. Select “Forgot your password?”
5. Enter your account name, then click “Send Password.”
6. Your password will be sent to the email address associated with your account.

Adding an Online Report to Your Cart

1. Click “Store” on the gray bar at the top of any page.
2. Click “View all reports and information” in the light blue column.
3. In the online store, find the “AKC Reports” box on the left navigation and click on “Pedigrees/Reports.”
4. Choose the type of report you’d like to view.
5. If you’re not logged in, you will be prompted to do so.
6. Select a dog from the dropdown menu.
7. At the bottom of the page, select your preferred report options.
8. Add the report to your cart by clicking “Add to Wagon.”
9. Click “View Wagon” to review the contents of your cart.

Checking the Processing Status of an Order

1. Our checkout page now includes a feature that lets you track orders placed within the last 72 hours.
2. Click “Order Status” to view:
   • Order Number: Displays the order number if processing is complete. Click it to view the full invoice.
   • Payment Status: Indicates whether payment has been processed.
     • “PEND” means the system is still trying to process the payment.
     • “Success” shows the payment was successfully processed.
     • “Credit Card Declined” means the card couldn’t be processed, possibly due to incorrect details or expiration. If unsuccessful after several attempts, try a different card.
   • Order Status: Displays whether the item(s) are pending authorization or already purchased, including shipping dates.
     • “Return to Wagon” means the order could not be processed. Click “Wagon” to try the purchase again.